Customer Service Coordinator
Job Title: Customer Service CoordinatorResponsible to: Office and Training ManagerLocation: BristolSalary: £23,710Contract: PermanentRole PurposeWe are looking for people who are passionate about […]
Customer Service Coordinator
Job Title: Customer Service Coordinator
Responsible to: Office and Training Manager
Location: Bristol
Salary: £23,710
Contract: Permanent
Role Purpose
We are looking for people who are passionate about promoting recovery to join our team;
someone who wants to exceed expectations to support our clients and staff, is organised,
with a focus on providing positive and trauma informed introductions into our services. The
successful candidate will also be responsible for keeping Ara’s Policies and procedures up to-date, supporting on a range of administration tasks and maintaining security of building
entry.
This role is key to delivering our vision of supporting an increasing number of clients into
recovery from homelessness and addiction. Some of the key tasks for this role include:
Specific Duties
- Being first point of contact for all queries and contacts for new and current Ara clients
- Working directly with the client to ensure they are enrolled in the correct service and maintaining client contact for their first stages of their recovery journey.
- clients are empowered to access services as appropriate to their needs.
- Having skill set to complete central administration tasks – including updating Polices and supportive Central administration tasks.
In return, we offer:
- A competitive and benchmarked salary.
- A 35 hour working week to promote a healthy work-life balance.
- Up to 32 days annual leave, as well as all UK bank holidays.
- A pension scheme, comprehensive training, and a 24hr Employee Assistance Program.
- Meaningful and fulfilling work that makes a real difference to some of the most vulnerable people in our society
To apply, please contact: recruitment@recovery4all.co.uk
